Customer Support Specialist (Day shifts) (offline)

We offer:

- Night shifts 8.00-17.00 or 14.00-23.00 (5 days per week, 2 days off will be flexible);
- Comfortable office in 2 min to Poshtova or Kontraktova Ploscha subway station;
- Free cookies, fruits, coffee, tea;
- Great project with the great and professional team members;
- Paid vacations, sick leaves;
- Salary with the link to USD;

Required skills:

- At least upper-intermediate English (both written and spoken);
- Good communication and problems solving skills;
- Ability to handle difficult situations with different kind of people;
- Logical mindset, ability to set priorities and understand the sequence of actions needed.

Responsibilities:

You are expected to be the 2nd level of clients' service with following key duties (but not limited with the list):
- Contacting hotel suppliers in regards reservation/booking details
- Investigating booking reservation details;
- Providing relevant parties with necessary information (suppliers, clients, management, 1st level of support);
- Making new booking reservations.