HelpDesk Lead

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

About the Role

Our Helpdesk team (2 SysAdmins total) owns the internal systems Solidgate runs on: secure access, device fleet, office network, and core corporate tooling. As a Helpdesk Lead, you will own the function end-to-end: define service standards, drive operational discipline, and eliminate manual work through automation.

Scope includes cross-platform fleet management (MacOS / Linux / Windows), identity & access, asset lifecycle, network reliability, and administration of Google Workspace, Microsoft 365, and Atlassian environments. This role partners directly with Engineering, Security, and Leadership to maintain a predictable, safe, and scalable internal IT environment — enabling teams across Solidgate to move fast without friction.

If you take ownership, execute fast, automate what doesn’t scale, write clear docs, communicate with intent, and operate as a strong leader on a team — this is your call!

What you’ll be in charge of

• The Helpdesk function — from daily operations to long-term strategy;
• Maintenance and monitoring of the office network equipment, access control systems, and overall network performance;
• Overseeing office hardware lifecycle: procurement, setup, maintenance, and replacement;
• Management and optimization of corporate software licenses, employee access rights, and security compliance;
• Supervision of the configuration and support of MacOS, Linux, and Windows environments;
• Automation and standardization in onboarding/offboarding and access management;
• Administering Google Workspace, Microsoft 365, Jira, and Confluence environments;
• Technical operations during company events (streaming, AV setup, etc.);
• Proactive monitoring, incident management, and documentation processes;
• Collaboration with leadership to define IT policies, SLAs, and internal service standards.
   

You’re a great fit if you have

• 3+ years of experience in SysAdmin / IT Support / HelpDesk roles (including team or function ownership);
• Solid understanding of networking (VLANs, IPsec, DNS, etc.);
• Strong experience with MacOS, Unix/Linux, and Windows administration;
• Hands-on experience with Google Workspace, Microsoft 365, Jira/Confluence, and Access Control Systems;
• Excellent troubleshooting, prioritization, and communication skills;
• Initiative and ownership mindset — you don’t just solve issues, you improve systems;
• Experience in process building, automation, and IT asset management will be a strong plus.
   

Why Join Solidgate?

• Shape our culture. Lead initiatives that define how our teams collaborate and thrive across multiple locations.
• Your ideas count. Enjoy real autonomy — pitch, test, and implement programs that improve the employee experience.
• Room to experiment. Try new approaches to workplace happiness and engagement with full support from leadership.
• Impact & visibility. See the results of your work directly in team satisfaction and company culture.
• Collaborative environment. Work with energetic, curious colleagues who celebrate wins together.

The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.