Senior SL2 support engineer (offline)
Project Description:
US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.
Work in a highly motivated and professional team in order to provide 24/7 SL1/SL2 service for the client which main area of business in data transaction for an external client what cause-specific attentions to SLA and data quality. (note: position include Night support).
Benefits :
- Flexible schedule.
- Extra weekends.
- Bonuses for non-BAU support.
- Transfer to the office during non-bau hours.
Responsibilities:
- Production Environment monitoring, Issues Resolution.
- Control SLA and notify Luxoft management/Client in case of unexpected behavior.
- Support end-to-end data flows and health/sanity checks of the systems/applications.
- Escalate the issues (internally to Group lead/PM) with environment/application health.
- Logs review, data discovery in database tables for investigation of workflows failures Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementer's team.
- Investigate and supply analysis for fix application/configuration issues on the production environment (improper configuration/deny of services etc.), support defect fixes rollouts.
- Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications).
- Regular update on issue status until addressed (at least hourly update in written form), notifying the client on status change, expected time to address.
- Participate in ad-hoc/regular status calls on environments health with the client to discuss critical defects/health check status.
- Working with business users service request which includes investigation of business logic and application behavior:
• Work with different data format transformation processes (XML, Pipeline);
• Work with source control tools (GIT/SVN) in order to investigate config or data transformation related issues;
• Work with middleware and schedulers - data flow and batch process control.
- Design and configuration of monitoring systems - functional and data quality monitoring.
- Use latest support tests for coverage/fast issue detecting
- Request the change of configuration/code to another configuration engineers team based on issues found during root cause analysis supported by investigations results
Mandatory Skills:
- 3+ years' experience as a Production Support Engineer.
- English (written, spoken - upper intermediate), analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills, proactive behavior, and strong problem-solving skills, Able to work under pressure.
- Database knowledge (PL/SQL, Oracle technology) 3+.
- Practical experience with data gathering and processing, data discovery 2+.
- General experience with the support of reporting systems 2+.
- Knowledge of solution monitoring/audit controls is highly desired.
- Experience in Unix environment (Linux or Solaris or FreeBSD), installation, configuration, shell scripting is a plus.
- Experienced with CICD Orchestration systems.
- Experience with ITSM (Jira/ServiceNow).
- ITIL will be a benefit.
Nice-to-Have Skills:
• SQL.
• Python.
• AWS.
US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.
Work in a highly motivated and professional team in order to provide 24/7 SL1/SL2 service for the client which main area of business in data transaction for an external client what cause-specific attentions to SLA and data quality. (note: position include Night support).
Benefits :
- Flexible schedule.
- Extra weekends.
- Bonuses for non-BAU support.
- Transfer to the office during non-bau hours.
Responsibilities:
- Production Environment monitoring, Issues Resolution.
- Control SLA and notify Luxoft management/Client in case of unexpected behavior.
- Support end-to-end data flows and health/sanity checks of the systems/applications.
- Escalate the issues (internally to Group lead/PM) with environment/application health.
- Logs review, data discovery in database tables for investigation of workflows failures Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementer's team.
- Investigate and supply analysis for fix application/configuration issues on the production environment (improper configuration/deny of services etc.), support defect fixes rollouts.
- Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications).
- Regular update on issue status until addressed (at least hourly update in written form), notifying the client on status change, expected time to address.
- Participate in ad-hoc/regular status calls on environments health with the client to discuss critical defects/health check status.
- Working with business users service request which includes investigation of business logic and application behavior:
• Work with different data format transformation processes (XML, Pipeline);
• Work with source control tools (GIT/SVN) in order to investigate config or data transformation related issues;
• Work with middleware and schedulers - data flow and batch process control.
- Design and configuration of monitoring systems - functional and data quality monitoring.
- Use latest support tests for coverage/fast issue detecting
- Request the change of configuration/code to another configuration engineers team based on issues found during root cause analysis supported by investigations results
Mandatory Skills:
- 3+ years' experience as a Production Support Engineer.
- English (written, spoken - upper intermediate), analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills, proactive behavior, and strong problem-solving skills, Able to work under pressure.
- Database knowledge (PL/SQL, Oracle technology) 3+.
- Practical experience with data gathering and processing, data discovery 2+.
- General experience with the support of reporting systems 2+.
- Knowledge of solution monitoring/audit controls is highly desired.
- Experience in Unix environment (Linux or Solaris or FreeBSD), installation, configuration, shell scripting is a plus.
- Experienced with CICD Orchestration systems.
- Experience with ITSM (Jira/ServiceNow).
- ITIL will be a benefit.
Nice-to-Have Skills:
• SQL.
• Python.
• AWS.
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