Shift Manager

We are a fast-growing fintech company and an industry leader in innovative digital solutions for corporate clients. We are looking for a Shift Manager with experience in customer or technical support. In this role, you will guiding the team, keeping an eye on priorities, and making sure no request slips through the cracks.

WHAT DRIVES US:

✨ Clients First – Their success is our top priority.

✨ Ownership – We take responsibility and follow through until the job is done.

✨ Flexibility – We value people who think flexibly and stay open to new ways of doing things.

✨ Growth Mindset – We learn, innovate, and welcome new ideas.

If these values sound like you, chances are you’ll thrive in our team.

Responsibilities:

• Monitor and manage the workload of the 6-member Support Team during the shift.
• Ensure no client request or task is missed and priorities are clear to the team.
• Handle Tier 2 support requests.
• Escalate urgent or complex issues to the C-level when needed.
• Maintain regular communication with the C-level on team needs, challenges, and performance.
• Support the team through updates and hands-on assistance.

• Step in to handle chats, emails, or documentation tasks when required.

   

Qualifications:

• 1+ year of experience in a Shift Manager/Team Lead/Senior Support role (preferably in fintech, SaaS, or tech support).
• Strong understanding of customer service and support processes.
• Confident in English (B2+).
• Organizational skills and the ability to keep the team on track.

We Offer:

🌍 Remote work from anywhere

⏰ Full-time

🌴 Unlimited paid vacation days

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

🎁 Presents from the company

📖 Trainings and courses