Senior Technical Onboarding Engineer (B2B Cybersecurity Onboarding)

About the Role

We are seeking a talented and charismatic Technical Onboarding Engineer to join our team and act as the technical bridge to our B2B clients. Your primary mission will be to ensure new customers are successfully onboarded onto our cutting-edge cybersecurity platform. You will serve as the expert guide, demonstrating the platform's capabilities and teaching administrators how to leverage its features to protect their most sensitive data effectively.

This is a critical, client-facing role that combines technical expertise with outstanding communication skills. If you love technology and enjoy helping people solve real-world security challenges, this is the perfect opportunity for you. 🚀

About Our Product

Our platform is revolutionizing data security. We provide a next-generation solution that integrates sophisticated encryption methods with a user-friendly, password-free experience. This delivers true file-level security that goes far beyond the protections offered by standard operating systems and cloud service providers, giving businesses unprecedented control and peace of mind.

What You'll Do

• Lead Onboarding Sessions: Guide new B2B clients through the entire implementation and setup process via virtual meetings.
• Deliver Technical Training: Conduct detailed training sessions for platform administrators, explaining how to manage users, set policies, and monitor security events.
• Serve as a Product Expert: Act as the primary technical point of contact for clients during their initial weeks, answering questions and troubleshooting any setup issues.
• Translate Complexity into Clarity: Break down advanced cybersecurity concepts and platform features into simple, easy-to-understand language for both technical and non-technical audiences.
• Collaborate with Sales: Work closely with the account executives to ensure a seamless handover from the sales process to successful implementation.
• Gather Client Feedback: Collect insights from users to share with the product and engineering teams, directly contributing to the platform's evolution.

What You'll Bring

• IT & SysAdmin Experience: A strong, practical understanding of IT concepts, including system administration (Windows/macOS), file systems, user permissions, and general networking.
• Cloud Identity Experience: Specific experience with cloud identity and access management (IAM) platforms is essential. You must be comfortable with Microsoft Azure and Microsoft Entra ID (formerly Azure AD).
• Exceptional Soft Skills: You must be an excellent communicator, a patient listener, and a natural relationship-builder. Your ability to build trust and confidence with clients is paramount. 🤝
• Advanced English: Flawless written and verbal English communication skills are mandatory for interacting with our US-based clientele.
• Client-Facing Experience: Prior experience in a role like Technical Support, System Engineering, Technical Account Management, IT Consulting, or Integration Engineer.
• Problem-Solving Mindset: A proactive and analytical approach to identifying and resolving customer issues.
• Availability: The ability and commitment to work full-time during US business hours (EST) ⏰

Why You'll Love Working With Us

• Be at the Forefront of Cybersecurity: Work with a truly innovative product that is changing how businesses protect their data.
• Global, Remote-First Culture: Enjoy the flexibility of working from anywhere while being part of a connected and supportive team.
• High-Impact Role: See the direct results of your work as you successfully onboard clients and help secure their organizations.
• Medical Insurance in Ukraine;
• Multisport program in Poland;
• Offices in Ukraine and Poland;
• All official holidays;
• Paid vacation and sick leaves;
• Legal services and 24/7 lawyer protection;
• Tax & accounting services;
• The company provides all the necessary equipment;
• Fitness support upon request;
• English classes up to three times a week;
• The company pays 50% of the cost of refresher courses for any employee of the company;
• Workstation space;
• Mentoring and Educational Programs;