Customer Success Manager (offline)

"What are we offering?
- A challenging project, which requires a lot of creativity;
- Competitive remuneration, based on your requirements, skills, and experience;
- A strong team of makers and professionals in their sphere of interests;

What are our requirements:
- 1+ years of work experience as a Customer Support Manager (international environment experience is a great advantage);
- Fluent English and Chinese - is a must;
- Experience in remote teams management;
- Experience in sales;
- Experience in working with Intercom or similar tools;
- Experience in scripts and chains creation, their update and localization;
- Experience in working with chatbots.

What would be your main tasks?
- Set up the business processes for remote call-center creation from scratch;
- Provision of training for support team key members;
- Provision of control and timely reporting on call-center work and results.


Don't miss the chance to join a team of professionals, who work with a unique international project!"

About UkrSoft

We are an analytical EdTech company which grows experts, conducts high-quality market research and improves the quality of modern online education, making knowledge more accessible to people around the world.
We take all the best from advanced technologies, traditional science and successful marketing, and combine all this in our project, so we expect to create a truly unique product.
It’s the time when education has no limits. Information technologies will make it possible to release the mental reserves by redirecting them to develop the ability to create, think, analyze, discuss and, finally, make the right decisions.
We are working hard to turn these words into our reality tomorrow.
We develop a platform to fulfill all these needs. This is our own product which will be launched soon, and next, we will be working on its improving: creating new functionality, adding features, developing apps for other platform than our web app, working with big data and using machine learning, expanding to new markets... This list can be continued forever.

We offer you:
— A challenging project in a rapidly growing niche, which requires a lot of creativity;
— Competitive remuneration based on your requirements, skills, and experience;
— A strong team of professionals;
— Providing everything you need for comfortable and productive work.

Become a part of our team, become a part of the global EdTech future!

Company website:
https://www.ukrsoft.org/