Salesforce Lead - Order Management

We’re looking for a Salesforce Order Management (OMS) Lead to take ownership of the architecture, implementation, and ongoing optimization of our omnichannel order processing engine. As the technical lead for post-purchase customer experience, you’ll design and deliver scalable solutions that connect fulfillment, customer service, and finance teams—ensuring every order moves seamlessly from click to delivery.

Key resposibilities:

• Lead the architecture and end-to-end solution design for Salesforce OMS.
• Translate business needs into robust technical solutions within Salesforce OMS.
• Build and maintain order orchestration, fulfillment routing, and service logic (Salesforce Flow, Apex).
• Architect and manage integrations with ERP, WMS, 3PL providers using Salesforce APIs and middleware.
• Own the OMS data model—maintaining data integrity and creating custom objects/fields as needed.
• Troubleshoot and resolve production issues: order processing failures, payment errors, integration issues.
• Keep technical documentation up to date (solution design, data flow diagrams, admin guides).
• Stay on top of Salesforce releases, introducing relevant enhancements and best practices.

Requirements:

• 4+ years working with enterprise-level OMS; at least 2+ years focused on Salesforce OMS.
• Advanced skills in declarative automation, especially Salesforce Flow and OMS-specific Flow Core Actions.
• Strong knowledge of the Salesforce OMS data model (OrderSummary, FulfillmentOrder, ReturnOrder, etc.).
• Proven track record integrating Salesforce with external systems (ERP, WMS) via REST/SOAP APIs.
• Solid grasp of omnichannel fulfillment processes (BOPIS, Ship-from-Store) and inventory principles.
• Excellent problem-solving and root cause analysis abilities.
• Strong communication skills for cross-team collaboration.

Nice to Have:

• Salesforce OMS Administrator or Developer Accredited Professional certification.
• Salesforce Platform Developer I, Integration Architect, or B2C Commerce Developer certifications.
• Experience with MuleSoft or other integration middleware.
• Background in B2C/D2C retail or e-commerce.
• Familiarity with Revenue Cloud (CPQ, Billing).

What We Offer: 

• Fully remote work with flexible schedule
• Competitive salary and long-term contract
• Professional growth and continuous learning