Head of CRM

We are a global product company operating in the iGaming sector, with a strong presence across the world. We are looking for a responsible and well-organized  Head of CRM to streamline our team’s digital workspace and ensure smooth daily operations.

 Key skills:

• Experience of working at the position of Head of CRM/Lead in iGaming industry from 3 years
• Experienced people manager with a strong track record of leading diverse teams;
• Experience in collaborating and developing strong relationships with internal and external contacts;
• Data literate with strong analytical skills and knowledge of industry KPIs;
• Experience in creating, delivering, and reporting on successful CRM roadmaps.
• Advanced English (Upper-Intermediate or higher), both written and spoken

Key responsibilities:

• Setting retention goals, planning and managing CRM strategy;
• Development and implementation of KPIs for CRM department together with HRD of the company;
• Achievement of KPIs on a regular basis: increase of company turnover in 2 casino/sportsbook areas;
• Create a promotional plan for tactical campaigns, coordinate technical execution and placement of offers, track the success of campaigns (casino/sportsbook);
• Develop product feature roadmaps from start to finish;
• Team management - evaluate team performance, improve team effectiveness;
• Writing documentation (business requirements) for new/current functionality;

Benefits:

• Flexible Working Environment: Work from a modern Kyiv office or remotely from any location. 
• Annual Loyalty Bonus: Receive a yearly bonus every February as recognition of your dedication. 
• Professional Growth: Attend global exhibitions and conferences, and improve your skills with company-sponsored English courses. 
• Performance Reviews: Regular feedback sessions to track progress and discuss career development. 
• Team Spirit: Participate in teambuilding activities and company-wide celebrations. 
• Personal Milestones: We celebrate your important life events, from birthdays to professional achievements.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!