Retention Manager- Gambling

Real people. Real impact. One team.

Let’s Start With a Hello

We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love building strategies that keep players engaged, enjoy working with data-driven campaigns, and want to make a real impact, you might have just found your next home.

Who We Are

We’re a fast-growing international iGaming holding operating under the Azura Infinity umbrella. Our brands span Tier 1–3 markets, and our mission is simple: create experiences that players love to return to.

Our culture? Think collaboration, energy, and creativity — with no micromanagement, no bureaucracy, and plenty of space to grow.

What You’ll Be Doing

• Developing lifecycle CRM strategies.
• Segmenting the existing user base and building targeted campaigns.
• Creating omnichannel communication flows (email, app push, in-app, SMS).
• Selecting and tailoring bonuses for retention journeys.
• Developing content (copywriting, briefing design tasks).
• Measuring performance across marketing KPIs (OR, CTR, CR) and business metrics (deposit conversion, retention rate, recovery %).
• Continuously optimizing active campaigns to improve results.

What Makes You a Great Fit

• Hands-on experience with marketing automation tools (Customer.io, HubSpot, Klaviyo, MailChimp, etc.).
• Strong knowledge of user segmentation.
• Understanding of email domain reputation management, warm-up, and recovery processes.
• Experience in copywriting (AI-assisted writing a plus).
• Experience briefing and collaborating with design teams.
• Proven cases of boosting conversion to first deposit.
• Proven cases of improving retention rate.

What’s In It for You

• Opportunity to shape retention strategy across international brands.
• A creative and dynamic environment within a strong iGaming holding.
• Competitive salary package with performance bonuses.
• Learning & development support — we invest in your growth.
• Career path to senior retention or CRM leadership roles.

Join Azura Infinity — where strategy meets creativity, and retention becomes loyalty.