Account Manager (Payments)

We are rapidly growing and looking for an Account Manager to join our Paycord team and take responsibility for managing relationships with payment providers, streamlining account setup processes, and improving operational efficiency.
This role involves close interaction with cross-functional teams, ensuring smooth integration and supporting the expansion of our provider network.

Required skills and expertise:
•1+ years of experience in account management, provider relations, or operations management (preferably in fintech, PSP, or payments);
•English — Intermediate+ (sufficient for business communication);
•Strong communication and interpersonal skills;
•Problem-solving mindset, proactive attitude, and ability to handle uncertainty;
•Strong multitasking, time management, and planning skills;
•Attention to detail and result-oriented mindset.
•Willingness to work in the office (Warsaw)

You would be running such tasks as:
Provider Communication & Account Management
•Act as the primary point of contact for all provider-related matters;
•Maintain strong relationships with existing providers, ensuring smooth communication and timely issue resolution;
•Support day-to-day provider operations, including performance monitoring and reporting.
Account Setup & Operations
•Manage and oversee the full setup process for new accounts;
•Collaborate with cross-functional teams (BizDev, Payments Integration, Operations, Finance) to ensure account activation meets all business requirements;
•Troubleshoot and resolve issues during setup, providing proactive solutions.
Reporting & Analytics
•Create and maintain detailed reports on accounts using Google Sheets;
•Provide stakeholders with real-time data on account status, provider performance, and operational efficiency;
•Analyze data and deliver insights and recommendations for improvements.
Process Improvement
•Continuously review and optimize account setup processes to reduce time-to-launch;
•Identify and implement solutions for automation and efficiencyl
•Proactively propose improvements to reduce manual work and increase accuracy.

Nice to have
•Relevant experience in fintech, PSP, or payments;
•Proficiency in Google Sheets, Excel, and other reporting tools;
•Basic knowledge of Spanish;
•Bachelor’s degree in Business Administration, Marketing, Finance, or related field.

We offer:
Care for your health and well-being
•100% paid sick leaves;
•20 working days of paid vacation;
•Comprehensive medical support;
•Benefits Cafeteria (budget for gym, dental services, psychological support, etc.);
•Corporate gifts and events.

Professional Growth & Development
•Competitive salary with annual salary promotions;
•Annual budget for professional courses, conferences, workshops, and books;
•Access to internal training courses;
•Collaborate with a team of professionals and opportunities to share knowledge.

Corporate Culture:
•Dynamic, result-oriented work environment;
•Ability to influence product development at an early stage;
•Openness to new ideas and approaches, fostering healthy team discussions;
•No “red tape” culture, encouraging innovation and creativity.

Candidate journey:
HR Interview ----> Final Interview