Customer Support Manager

Responsibilities:
 

• Communication: Engage with customers via chat in English.
• Information Delivery: Provide accurate, valid, and comprehensive information using the right methods/tools.
• Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Problem Solving: Analyze customer issues and proactively search for solutions.
   

Requirements:
 

• Customer Focus: Customer-oriented with a responsible attitude.
• Industry Attitude: Positive about the crypto industry.
• Proactivity: Proactive, meticulous, and detail-oriented.

 
Conditions and benefits:
 

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
• Reliable conditions: Transparent terms, stable compensation, and consistent support.