Professional Services Engineer

🌍 Professional Services Engineer (Remote – Georgia)

We are seeking an experienced Professional Services Engineer to join our growing team and provide top-notch technical support in a dynamic, fast-paced environment.

What you’ll do:

• Deliver customer-centric 2nd-tier technical support
• Diagnose, troubleshoot, and communicate software and hardware incidents
• Ensure service quality while meeting SLAs
• Manage major incident triage meetings, escalations, and communications
• Build strong relationships with cross-functional teams (R&D, Project, Product)
• Operate in an Agile/Scrum environment

What we’re looking for:

• 3+ years of experience in technical software support or a similar role
• Strong service orientation and problem-solving skills
• Excellent English communication skills (written & verbal)
• Ability to multitask efficiently in a high-pressure environment
• Experience with monitoring & dashboard tools (Sumologic, ELK, Grafana, Nagios, etc.)
• Self-learner and team player
• Familiarity with the software development lifecycle
• Experience in online companies or large corporates – a plus