Chief Operating Officer (COO)

Softsich is a young and ambitious international product IT company that builds scalable digital B2B platforms. We operate in dynamic markets, develop modern technology solutions, and are rapidly expanding worldwide.

Our business is growing quickly, so we are looking for a Chief Operating Officer (COO) — a leader who will take ownership of operational management across the company, ensure efficiency of core functions, and help implement the vision of the CEO and the entire C-level team.

Core Areas of Responsibility

• Payments Team — managing both technical/product and business development processes in the area of payment systems, gateways, and processing.
• Customer Operations (Support / RFPD) — strategic and operational leadership of one of the company’s largest teams, defining the vision, building KPIs and SLAs.
• PMO / Delivery — launching and scaling Agile/Scrum/Kanban practices across all company streams, optimizing delivery.
• BI & Analytics — setting priorities for the BI team, ensuring dashboards and models provide actionable insights for the business.

Key Expertise

Management & Operations

• Operational management in large business structures
• Building and optimizing PMO/Delivery processes (Agile / Scrum / Kanban)
• Leading cross-functional teams, management OKR and KPI Team 
• Workforce & capacity planning

Finance & Business Control

• Monitoring financial performance (P&L, Cash Flow, Balance Sheet)
• Budgeting and financial planning
• Managing operational risks

Payments & Customer Operations

• Working with payment systems, gateways, and processing (both technical/product and operational)
• Integrating technical, product, and operational payment processes
• Managing and overseeing Customer Support / RFPD teams
• Designing KPIs and SLAs for operational functions

BI & Analytics

• Experience with BI systems (Tableau, PowerBI, Looker, Metabase)
• Understanding ETL processes
• Setting tasks for BI & Analytics teams to develop dashboards and models

HR & Org Design

• Partnering with HRD on organizational structure design
• Implementing KPIs, performance review systems, workload and capacity assessments

Tools & Systems

• Jira, Confluence, Asana, Trello (task management)
• CRM (Salesforce, HubSpot or similar)
• Google Cloud / AWS / Kafka / PubSub – basic architectural understanding

Candidate Requirements

• At least 1 year of experience as COO or minimum 2 years at Head of / Director level.
• Experience in a product IT company (fintech, payments, digital platforms, large holdings, etc.).
• Strong expertise in the 4 direct streams (Payments, Support, PMO/Delivery, BI & Analytics) plus a broad understanding of all business streams to manage and build operational processes across them.
• Experience in financial planning, budgeting, and operational risk management.
• Upper-Intermediate English (written and spoken).

Soft Skills

• Strategic thinker with a strong sense of cause and effect.
• Results-oriented with a drive for continuous process improvement.
• Curious and questioning — able to ask the right questions and seek new approaches.
• Structured and systematic in decision-making.
• Inspirational leader with the ability to guide and motivate cross-functional teams.

What We Offer

• Flexible working hours and a modern office in Warsaw (hybrid format possible).
• 24 paid vacation days, sick leave, health insurance (in Ukraine; rollout to other countries in progress).
• A friendly team where it’s easy to ask, learn, share knowledge, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, teambuildings, and genuine team interaction.
• No cooperation with the aggressor country or any affiliated businesses.

If you want to make an impact on the growth of an international product business and build large-scale processes together with a strong team — join Softsich.

📩 Send us your CV today!