IT Support

🌟 We’re Hiring: IT Support & Administration Specialist (Mexico City, LATAM) 🌟

Role: SUPPORT MANAGEMENT, SUPPORT AND MAINTENANCE SERVICES

Location: Mexico City, Mexico (On-site support required a few days per week)
Work Hours: Monday to Friday, 9 AM – 6 PM
Languages: Bilingual – Spanish & English

About the Role:
Join a fast-growing global company that provides innovative solutions for personnel assessment and workplace integrity. We are looking for a skilled IT professional to manage support and maintenance services across LATAM offices.

Your Responsibilities:

• Provide Tier-1 IT support for LATAM offices, including hardware troubleshooting (PCs, printers, network devices, peripherals)
• Support Windows PCs and mobile devices
• Manage Office 365 administration
• Lead and manage global IT projects (planning, execution, post-project support)
• Document IT issues, projects, and configurations
• Coordinate IT equipment procurement with global teams
• Ensure IT systems meet security, compliance, and licensing standards
• Conduct weekly status meetings and reporting

You Should Have:

• Proven experience providing IT support to businesses
• Strong project management skills for global IT initiatives
• Ability to provide on-site support in Mexico City
• Fluency in Spanish and English
• Experience with Jira or similar ticketing systems

Why Join Us:

• Work with a global, innovative, and collaborative team
• Take ownership of IT support and project initiatives
• Gain exposure to global IT operations and initiatives