VIP Manager (Native Greek speaker)

Adwa is a fast-growing iGaming platform offering both in-house products and tailor-made solutions for our clients.
At Adwa, we don’t just create iGaming products — we build long-term player experiences. Join a team where innovation, empathy, and a growth mindset drive every decision.

We are expanding our team and looking for a communicative and customer-driven VIP Manager to support and grow our VIP segment. 
 

About Us

• We work with Tier-1 markets and focus on delivering high-quality, localized player experiences.
• You’ll join a collaborative, international team where initiative, open feedback, constant dialogue, and a good sense of humor are core to how we work.
• We offer real growth opportunities — both within the department and across the company. You’ll be able to evolve into roles such as VIP Manager or VIP CRM Specialist depending on your interests and performance.
   

Responsibilities

• Manage a portfolio of VIP players, building strong, trust-based relationships.
• Provide a personalized VIP service across multiple channels (email, phone, messengers).
• Track player activity and ensure assigned KPIs are met (deposits, GGR, LTV).
• Identify potential high-value players and convert them into the VIP segment.
• Handle escalations and resolve complex cases with empathy and professionalism.
• Collaborate with CRM and marketing teams to run tailored retention campaigns.
   

Requirements

• Native Greek speaker
• English level B2+ — mandatory.
• 1+ year of experience in iGaming (VIP/PreVIP/Retention/Account Management).
• Proven skills in customer service, negotiations, and objection handling.
• Analytical mindset with experience using CRM systems and player metrics.
• High resilience, empathy, and strong client-oriented approach.
   

We offer

• Remote full-time role 
• 5/2 schedule (2 days off), Flexible working hours: 9:00–18:00 CET, 10:00–19:00, 11:00–20:00 (with a 1-hour break)
• 24 paid vacation days and 3 weeks of paid sick leave per year.
• 2 extra days off annually.
• 75% compensation for relevant courses and corporate English lessons.
• Equipment provided after the probation period.
• No micromanagement — we trust our people and encourage autonomy.
• Ongoing internal coaching and mentorship to support your development.