Key Account Manager

Starlab is looking for an experienced Key Account Manager to build, manage, and grow relationships with our most important clients in high-risk industries. You’ll act as the primary point of contact, ensuring smooth onboarding, ongoing support, and strategic account growth while balancing compliance and risk considerations.

What You’ll Do:

• Serve as the trusted advisor and main liaison for high-value and high-risk clients.
• Manage the full client lifecycle: onboarding, integration, ongoing relationship management, and growth.
• Work closely with internal teams (compliance, operations, product, and tech) to ensure seamless client experiences.
• Anticipate client needs, resolve issues proactively, and communicate risks clearly.
• Identify upsell and cross-sell opportunities to maximize client value.

• Stay updated on industry trends, regulatory changes, and competitor activities in the crypto and payments space.

   

What We’re Looking For:

• Proven experience as a Key Account Manager, Client Success Manager, or similar role within fintech, crypto, or payment processing.
• Experience in working with high-risk clients will be considered as advantage.
• Solid understanding of crypto payments, compliance requirements (AML/KYC), and risk management practices.
• Excellent communication and negotiation skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving mindset and attention to detail.
• Fluency in Russian and English (additional languages are a plus).