English Customer Support Representative

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.