Customer Support Manager (German, English)

Job Description:

👋 We’re looking for a new colleague to join our Customer Support team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

What you’ll do:

• Communicate with customers via email, chat, phone, and other channels.
• Answer questions about products and services.
• Assist with technical, financial, and general support issues.
• Escalate complex cases to other departments and keep customers informed.
• Report website errors or issues.
• Translate and localize content for the website.

Work Schedule:

• Floating, rotational work schedule.
• 5 working days per week.
• 2 floating days off per week.
• Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Our Expectations:

• Proficiency in German and English (B2+ level, written and spoken).
• 1 year of customer support experience (preferred).
• Personal laptop (for remote work abroad; equipment provided in Ukraine).
• Strong communication skills, stress resilience, and the ability to learn quickly.
• Confident PC user, ability to handle large volumes of information.
• Knowledge of Zendesk, Magento is a plus.

We Offer:

• Competitive salary.
• Paid training and supervisor support.
• Career growth and professional development opportunities.
• Friendly team and corporate events.
• Paid vacation and social package.
• Remote work format.
   

Why us?

We create a modern environment where knowledge, teamwork, and openness are valued. If you enjoy helping people and want to grow together with the company, we’d love to have you on our team!

📩 Please send your CV with your expected salary and level of English and German proficiency..

We will contact candidates who are invited to the next stage of the selection process.