Process Support Agent

A Ukraine-based IT company specializing in products for Windows devices invites you to join our friendly, highly skilled customer support team. You will provide timely, high-quality assistance by answering customer inquiries and fulfilling requests via email.

Requirements

• Confident Windows power user.
• English: Upper-Intermediate (B2) or higher, especially written.
• Excellent written communication skills.
• Strong analytical thinking and structured problem-solving; ability to think outside the box.

Nice to have

• Experience in a technical service desk/call center providing technical support.
• Hands-on with online customer support/ticketing tools (e.g., Zendesk, Freshdesk, etc.).

What we offer

• Friendly and supportive working environment.
• A variety of interesting projects.
• Flexible working hours.
• Opportunities for professional growth.

Responsibilities

• Provide email-based support with clear, step-by-step instructions to resolve issues.
• Gather details on unusual or complex cases and document them for the supervisor or tech team; escalate when needed.