Account manager

At NuxGame, we empower iGaming operators of all sizes to enter new markets and elevate their brands. As a leading casino gaming software provider, we deliver comprehensive solutions tailored to help our clients build exceptional products and achieve their business goals.

We’re currently looking for a proactive and client-focused Account Manager to join our growing team. If you're passionate about building strong client relationships and driving success, we’d love to hear from you.

Your Role & Responsibilities

• Serve as the primary point of contact for your assigned clients, acting as a trusted advisor throughout their journey with NuxGame.
• Develop and execute tailored success plans that align with each client’s goals and KPIs.
• Monitor account health, product usage, and satisfaction metrics to identify risks and growth opportunities early.
• Lead regular business reviews, ensuring clients receive value and actionable insights.
• Manage escalations effectively by collaborating with internal teams and ensuring swift, solution-oriented responses.
• Work cross-functionally with Sales, Product, Operations, and Technical teams to provide a seamless customer experience.
• Identify upsell and cross-sell opportunities based on evolving customer needs and market dynamics.
• Share industry trends and best practices to help clients stay competitive and maximize revenue.
• Stay current with iGaming industry developments, including regulatory updates, competitive movements, and emerging technologies.
• Maintain accurate and up-to-date records in CRM and project management tools.

What We're Looking For

• 2+ years of experience in Account Management, Customer Success, or a similar post-sales role.
• Proven ability to manage strategic client relationships, including communication with senior stakeholders and C-level executives.
• A strong track record of achieving results in customer retention, product adoption, and upselling.
• Experience managing the full customer lifecycle, from onboarding to renewal.
• Proactive and solution-oriented mindset — you take initiative and solve problems independently.
• Excellent organizational skills and the ability to manage multiple accounts without compromising quality.
• Fluent English communication skills (spoken and written); additional languages are a plus.
• Analytical and data-driven — you use metrics to make informed decisions.
• A collaborative team player who can balance client needs with business priorities.

What We Offer

• Flexible remote work arrangement
• Official employment with on-time salary payments
• A friendly and supportive work environment — no micromanagement, no stress
• Open, transparent culture with opportunities for personal and professional growth
• A team that values initiative, innovation, and mutual respect

At NuxGame, we believe in unlocking the full potential of every team member. Join a company where your voice matters and your ideas make an impact.

We look forward to welcoming you to our team!