Senior Technical Account Manager

We are looking for a Senior Technical Account Manager to join our high-performing Customer Success team. As a senior TAM, you’ll serve as a trusted advisor to enterprise customers, providing strategic technical guidance, owning deployments, and supporting threat detection, SOAR implementation, and product optimization. You’ll work cross-functionally with Sales, Product, and Engineering to ensure long-term customer success and platform adoption.

Responsibilities:
Own the technical post-sales relationship with strategic enterprise accounts.
Lead platform deployments, configurations, and integration with customer environments.
Conduct compromise assessments, threat research, and environment tuning.
Develop and automate SOAR workflows for threat response.
Present QBRs and provide KPI-driven recommendations.
Partner with internal teams to shape product direction based on customer feedback.
Provide mentorship to junior TAMs and act as technical escalation point.
Deliver training sessions, webinars, and workshops to build customer capability.
Requirements
5+ years in cybersecurity, technical account management, or professional services.
Deep knowledge of endpoint, network, and cloud security (SIEM, SOAR, IDP, etc.).
Strong experience Python, Bash, SQL, and APIs for data querying and automation.
Demonstrated success in building relationships with senior stakeholders.
Ability to lead projects with minimal supervision in a customer-facing role.
Familiarity with cloud platforms (AWS, Azure), data lakes, and security automation.
Excellent communication and problem-solving skills.