Community Manager and Community Builder

Warmy.io is a leading platform that helps businesses enhance their email outreach by ensuring emails land in the inbox, not the spam folder. By using AI-driven technology, we help businesses improve deliverability and engagement, enabling better connections with their customers. As we continue to grow, we’re looking for a passionate and proactive Community Manager and Builder to help us grow and engage our user base across key communication platforms.

Job Description:

Warmy.io is seeking a dynamic and motivated Community Manager and Builder to create, grow, and engage vibrant communities on WhatsApp, Slack, and Facebook. You’ll play a pivotal role in nurturing relationships with our users, building a strong brand presence, and driving engagement across these platforms. Your efforts will create a positive environment where users can share knowledge, solve problems, and discuss all things related to email deliverability and outreach.

Key Responsibilities:

• Community Building: Develop and grow Warmy.io's presence on WhatsApp, Slack, and Facebook by fostering a positive, engaged, and supportive environment for users.
• User Engagement: Create and implement strategies to engage community members through discussions, Q&A sessions, challenges, live events, and other interactive activities across all platforms.
• Content Creation: Produce regular, relevant content (polls, articles, quick tips, announcements) to keep community members informed and engaged across WhatsApp, Slack, and Facebook.
• Relationship Management: Cultivate relationships with community members to understand their needs, address issues, and gather feedback to improve Warmy.io’s services.
• Onboarding & Support: Assist new community members with onboarding, ensuring they understand how to use Warmy.io and encouraging active participation in the community.
• Growth Strategy: Develop and implement strategies to grow the community organically by encouraging referrals, collaborations, and active participation from existing users on all platforms.
• Collaboration: Work closely with the marketing and product teams to communicate key updates, product launches, and gather insights from community feedback.
• Monitor & Moderate: Ensure community discussions remain healthy, inclusive, and on-topic. Address any inappropriate behavior or issues that arise within the community.
• Data & Reporting: Track and analyze community growth and engagement metrics across WhatsApp, Slack, and Facebook, providing regular reports to optimize strategies and show progress.

Requirements:

• Proven experience as a Community Manager, Social Media Manager, or similar role, ideally with experience managing communities on WhatsApp, Slack, and Facebook.
• Excellent communication and interpersonal skills, with the ability to foster trust and engagement within a community.
• Strong understanding of community building strategies, particularly in online platforms like WhatsApp, Slack, and Facebook.
• Creative problem-solving skills and the ability to generate engaging content that resonates with community members.
• Ability to work independently, prioritize tasks, and take initiative to grow and develop the community.
• Familiarity with SaaS, email deliverability, or email marketing tools is a plus. 

What We Offer

• Competitive compensation
• 12 PTO days, 10 sick days, public holiday recognition and B2B contract.
• Access to cutting-edge analytics tools and resources 
• Ownership of your function and close collaboration with leadership
• A friendly, international team and space to grow