Application Support/ DevSupport Engineer(Krakow) (offline)

ABOUT PROJECT

In your daily work you will become part of open source community and provide support to other community members on forums such as Stack Overflow, Sever Fault or GitHub. In this role you will troubleshoot, reproduce and debug a wide range of technical issues, respond to product related questions and help to resolve concerns of the community. You will have a chance to support products like Kubernetes, Istio and Tensorflow on bare metal as well as on major cloud platforms.

RESPONSIBILITIES

• Provide support to customers using Cloud Platform products, solutions and APIs;
• Work closely with engineers and product managers to improve the product and make our customers successful;
• Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management;
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
• Follow notification and escalation procedures;
• Follow standards for communications with business involving operational issues;
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions;
• Work closely with internal support teams to improve cloud products at a senior level.


REQUIREMENTS

• Very strong experience in any of these languages (Java, JavaScript, PHP, Python, Go, .NET, Ruby, NodeJS);
• Building Web Applications/Mobile Application/Web Services/APIs;
• Consuming Third Party APIs;
• Building Web Services;
• Web Development knowledge (REST, SOAP, RPC, HTTP, HTTPS);
• Experience using Web Authentication (Basic, Cookies);
• Experience querying Relational Databases (MySQL, Oracle, DB2, Microsoft SQL);
• Knows Networking (Load Balancer, Firewall, DNS, Forwarding Rules, NAT);
• Knows Software Architecture Patterns (Monolith, Distributed, Microservices).


WE OFFER

• Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.);
• Language classes (English and Polish);
• Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification;
• Career development center;
• Possibility to take part in both: corporate and startup environment;
• Possibility to relocate for short and long-term projects;
• Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations;
• Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.);
• Fruits on a weekly basis;
• Sponsored sport activities, E-sport program.

About HBM

HBM is a European company building exciting new products from scratch for startups and helping mature companies in their journey towards data-driven innovation and AI based solutions. Our expertise refers to EnergyTech, FinTech, Legal Tech, SocialTech, PropTech, etc.

Originally a strong Ukrainian talent hub with its heart in Kyiv, since February 24th, 2022, we have started onboarding EU talents to mitigate risks for our customers. We continue to stand as one strong team with a human touch.

HBM as adopted much of its work culture from Scandinavian culture. Our values include skills, passion, excellence, equality, openness, mutual respect, and trust.  

HBM works in three directions

- Startup Studio. Helping startups in building exciting products from the idea to MVP and Go-to-market.

- Technology Partner. Offering end-to-end tech, delivery, and talent management capabilities and holistic approach to support our customers in their digital transformation and deliver long-lasting business value.

- Product Marketing Lab. Helping companies to create products that will fit the market and scale them.

In addition, we are excited to be a preferred tech partner to Propell, the Scandinavian group of companies, focusing on building products for the benefit of society and the planet.

So, you can become a real foundation and a backbone of the company, heavily contribute into shaping our strategy, culture, traditions, principles, delivery model, etc. We are looking for passionate and innovative thinking people, ready to create something very special — for colleagues, customers, and the company.

Company website:
https://www.hbm.ai

DOU company page:
https://jobs.dou.ua/companies/hbm/