VIP Account Manager

About the Role:
 

We are looking for a dedicated and experienced VIP Account Manager to join our team and help strengthen our relationships with key players in the iGaming space. Your main mission will be to ensure client satisfaction, retain valuable players, and drive engagement.
 

What you’ll be doing:
 

• Build and maintain long-term relationships with VIP clients, ensuring high levels of satisfaction and loyalty.
• Re-engage and retain former VIP players, boosting their activity and involvement.
• Identify potential VIP clients in online casinos and convert them into loyal customers.
• Ensure positive client feedback regarding our services and player care.
• Become proficient in using our back office (admin panel), bonus systems, and providing quality feedback to customers.
• Manage player communication, including addressing concerns, handling negativity, and creating personalized offers to sustain player interest.
• Monitor financial performance within the player base and work on strategies to increase overall profitability.
   

What you'll need to succeed:
 

• Hands-on experience in online gambling at least one year is a must (ideally focused on Western markets).
• Strong English skills (B2+ level) and tech-savvy.
• Empathy, communication skills, and the ability to manage relationships effectively.
• High adaptability, with flexibility to work early or late hours (not night shifts).

• Negotiation skills and an understanding of different client types.

   

Bonus points if you have:

• A degree in marketing or a related field.

What’s in it for you:

• Competitive compensation.
• Stability and the promise of long-term collaboration.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
• A dynamic and friendly working environment that encourages collaboration and innovation.

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.