Support Analyst

Intent Solutions Group is focused on providing the product operations, design, development, testing, and continuous delivery services needed within a technology-focused organization in support of rapid innovation and the creation of advanced software products.
 

At ISG we are helping our clients build the computing platforms of the future by leveraging IoT devices and modern cloud architectures. We are doing this in areas such as Robotics (UAVs, Drones), Healthcare, IoT, and Digital Media.
 

Our client is a global leader in video and multimedia solutions, trusted by top financial institutions. Their advanced technologies enable secure, high-quality video communications from one-on-one meetings to large-scale virtual events supporting critical operations across the financial and investment sectors. We support the delivery of seamless live streams, webinars, and investor events worldwide, ensuring flawless execution and exceptional content quality.

 

What’s the job?

 

As a Support Analyst, you will manage and execute virtual meetings, live broadcasts, and online events. This is a hands-on, client-facing role requiring strong technical skills, attention to detail, and a commitment to excellent service delivery.

You’ll work closely with international teams and clients, ensuring every event runs flawlessly from start to finish.
 

• Coordinate and run virtual events: webinars, livestreams, and investor presentations.
   
• Operate livestreaming platforms and manage all technical aspects.
   
• Communicate professionally with clients throughout the event lifecycle.
   
• Troubleshoot and resolve issues in real time, escalating when needed.
   
• Contribute to a supportive, collaborative global team environment.
   
• Adapt quickly to different event formats and client needs.
   
• Perform other duties based on business and regional requirements.
   

Requirements

Essential Skills:
 

• Ability to work effectively with US-based teams across global time zones (EMEA/AMER).
   
• Strong English skills (B2+).
   
• Confident with technology and quick to learn new tools.
   
• Excellent communication, organization, and problem-solving skills.
   
• Strong multitasking abilities and time management.
   
• Independent and reliable, yet collaborative within a remote team.
   
• Professional, client-focused, and adaptable under pressure.
   

Will be plus:
 

• Experience in virtual event production or management.
   
• Familiarity with platforms like OBS, Wirecast, Zoom, or Twitch.
   
• Basic knowledge of video/audio equipment setup.
   
• Understanding of digital media and livestreaming workflows.
   

What You’ll Get
 

• Work in a flexible, globally distributed Agile team.
   
• Collaborate with high-profile clients using cutting-edge tech.
   
• Access to continuous learning and training resources.
   
• Gain cross-industry expertise in virtual media and cloud-based delivery.
   
• Clear path for career progression with potential to grow into Assistant Project Manager and Project Manager roles.
   

Benefits

• You will enjoy working in a flexible, Agile, and multinational environment to drive improvements to our customers’ solutions, design and develop new cloud services and software solutions.
   
• Your skills and experience can be applied to build state of the art software products. 
   
• You will definitely gain access to continuous learning opportunities and ensure the constant expansion of your skill-sets through working with top global players in technology scene.
   
• ​We provide you a wealth of opportunities to serve as an AWS domain expert and gain deep cross-industry expertise within our expanding customer portfolio.