System Engineer (Poland) (offline)

Strive for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software that changes the world. We are more than just specialists are. We are experts.


ABOUT PROJECT

In your daily work you will become part of open source community and provide support to other community members on forums such as Stack Overflow, Sever Fault or GitHub. In this role you will troubleshoot, reproduce and debug a wide range of technical issues, respond to product related questions and help to resolve concerns of the community. You will have a chance to support products like Kubernetes, Istio and Tensorflow on bare metal as well as on major cloud platforms.


RESPONSIBILITIES

• Provide support to customers using Cloud Platform products, solutions and APIs including Computer Engine and related services;
• Provide technical assistance and support as part of a global 24x5-support organization;
• Work closely with Engineers and Product Managers to improve the product and make our customers successful;
• Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management;
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
• Follow notification and escalation procedures;
• Follow standards for communications with business involving operational issues.


REQUIREMENTS

• Strong experience as a Systems Engineer or a combination of Networking and System Administrator;
• Strong knowledge of Linux/UNIX and Windows Server;
• Familiarity with shell scripting;
• Familiarity with multitasking and multiprocessing;
• Capable to setup monitoring, conduct performance audit and performance optimization;
• Strong understanding of administration (user accounts, permission models, access control);
• Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.);
• Experience troubleshooting Linux performance (CPU, memory, I/O);
• Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace);
• Familiarity with SQL;
• Familiarity with cloud computing;
• Strong business ownership and customer focus.


NICE TO HAVE

• Experience in VMs (Compute Engine, VMware, Amazon EC2, etc.);
• Familiarity with BigQuery, Cloud Storage and CloudSQL;
• Coding ability in one or more languages (Java, Python, C++ etc.);
• Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.);
• Experience in deploying and managing distributed systems and clusters;
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.);
• Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement.


WE OFFER

• Possibility to be involved in international projects;
• Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.);
• Career development center;
• Language classes (English and Polish);
• Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification;
• Possibility to take part in both: corporate and startup environment;
• Possibility to relocate for short and long-term projects;
• Relocation package for those who relocates to Cracow from other locations;
• Fruits on a weekly basis;
• Sponsored sport activities, E-sport program.

About EPAM

Relocation to Poland with EPAM. EPAM offers opportunities around the globe to create and develop leading technologies for the world’s leading companies. Are you ready to take on the challenge?

EPAM will provide all the necessary help to ensure you get adapted to your new environment.
Our relocation package covers visa and consular fees, flight tickets, monthly accommodation costs, apartment deposits, and moving services.

Company website:
https://www.epam.com/

DOU company page:
https://jobs.dou.ua/companies/epam-systems/