CRM Manager (Casino)

We are a global product company operating in the iGaming sector, with a strong presence across the world. To further our growth and uphold our standards of excellence, we are thrilled to offer an exciting opportunity for a driven and experienced CRM Manager (Casino)   to join our dynamic team.

Key skills:

• 2+ years of experience in CRM/Retention in the iGaming industry
• Understanding of the customer lifecycle and working with funnels
• Experience with analytical tools
• Ability to work with KPIs and analytics, making data-driven decisions
• Creativity, attention to detail, and a systematic approach
• Understanding of bonus mechanics and their application
• English language — at least Intermediate level (B1+)

Key Responsibilities:

• Managing and creating Casino promotions
• Tailoring promotions to regional preferences
• Analyzing competitors and market trends
• Improving existing promotions (editing conditions, changing creatives, etc.)
• Planning and developing promotions, creating promotion mechanics (full cycle: writing a brief → content request with detailed translation info → creative request to design team → if needed, creating tasks for the platform in Jira)
• Aligning the brief with the team lead and making necessary changes
• Developing a quarterly promo plan
• Analyzing executed promotions
• Communicating with customer support regarding player issues related to Casino
• Cross-functional communication with departments including: designers, content, development (frontend), R&D, SMM, project management, and communications team — via tasks in ClickUp and communication in Telegram
• Responding to affiliate queries / consulting on the Casino section
• Logging bugs and technical issues on the platform / in Jira
• Testing new site functionality
• Ongoing analysis and testing of platform functionality (e.g., correct operation of FS or providers)
• Organizing tasks for implementing approved promotions
• Collaborating with the communications team on templates related to bonuses, promotions, tournaments, digests, etc.
• Analyzing promotion performance to assess its potential for future use

Benefits:

• Flexible Working Environment: Work from our modern Limassol office or remotely from any location. 
• Annual Loyalty Bonus: Receive a yearly bonus every February as recognition of your dedication. 
• Professional Growth: Attend global exhibitions and conferences, and improve your skills with company-sponsored English courses. 
• Performance Reviews: Regular feedback sessions to track progress and discuss career development. 
• Team Spirit: Participate in teambuilding activities and company-wide celebrations. 
• Personal Milestones: We celebrate your important life events, from birthdays to professional achievements.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!