CRM manager (Sport)

We are a global product company operating in the iGaming sector, with a strong presence across the world. To further our growth and uphold our standards of excellence, we are thrilled to offer an exciting opportunity for a driven and experienced CRM Manager (Sport)   to join our dynamic team.

Key skills:

• 2+ years of experience in CRM/Retention, preferably in sports betting.
• Understanding of player interests and behavior in sports events.
• Confident use of segmentation and analytics tools.
• Creativity and the ability to respond quickly to changes in events/lines/news.
• Understanding of bonus mechanics and how to apply them.
• English — Intermediate level or higher.

Key Responsibilities:

• Managing Sportsbook promotions.
• Tailoring promotions to regional preferences.
• Analyzing market trends and regularly managing current promotions.
• Planning and developing promotions, creating promotion mechanics.
• Aligning briefs with the team lead and making necessary adjustments.
• Quarterly planning and alignment with the team lead.
• Creating reports on the effectiveness of promotions.
• Analyzing promo code usage after promotion launches.
• Communicating with customer support regarding Sportsbook player inquiries.
• Cross-department collaboration, including with designers, frontend developers, and the communications team, assigning them tasks via ClickUp.
• Responding to affiliate queries related to sports.
• Logging bugs related to sports promotions in Jira.
• Testing new site functionality upon request.
• Filling in and analyzing statistical data on sports promotions.
• Organizing tasks for executing approved promotions.
• Collaborating with the communications team on created templates and bonuses.
• Preparing performance reports on promotions (2–3 weeks after promotion ends).
• Analytical reports on promo code usage after the promotion ends.

Benefits:

• Flexible Working Environment: Work from our modern Limassol office or remotely from any location. 
• Annual Loyalty Bonus: Receive a yearly bonus every February as recognition of your dedication. 
• Professional Growth: Attend global exhibitions and conferences, and improve your skills with company-sponsored English courses. 
• Performance Reviews: Regular feedback sessions to track progress and discuss career development. 
• Team Spirit: Participate in teambuilding activities and company-wide celebrations. 
• Personal Milestones: We celebrate your important life events, from birthdays to professional achievements.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!