Infrastructure Lead

AAs an Infrastructure Lead, you will build and guide our newly formed Infrastructure Team, playing a foundational role in Readdle's next stage of growth. Your mission will be to lead a crucial transition from daily operations to high-impact strategic projects that enhance our security, efficiency, and scalability. You'll spearhead major initiatives like our ISO 27001 certification and the modernization of our core systems. 

What will you do:

• Lead, mentor, and grow a team of IT specialists, fostering a positive and collaborative environment.
• Drive the team's strategy, balancing day-to-day operational excellence with proactive, high-impact project work.
• Lead infrastructure preparations for key security certifications, such as ISO 27001.
• Oversee and lead key modernization projects, including the migration to a new MDM solution and the enhancement of our Jira Service Management.
• Take ownership of core infrastructure services (Google Workspace, Atlassian suite, SSO, VPN) and key IT operations.
• Oversee asset management, procurement, and the automation of employee onboarding/offboarding processes.
• Collaborate closely with Engineering and DevOps teams to understand their infrastructure needs and provide crucial support.
• Build a best-in-class IT infrastructure and a user-centric support experience for our employees.

About you:

• A people-first and strategic mindset—you are passionate about leading teams and building processes that empower people.
• 5+ years of experience in system administration or infrastructure management, with at least 2+ years in a leadership or mentorship capacity.
• Solid, hands-on experience managing and securing devices within the Apple ecosystem.
• Strong experience administering Jira (including JSM) and Google Workspace, with a focus on creating efficient workflows.
• Proven experience with modern MDM solutions for an Apple-centric environment; experience with Kandji is a major plus.
• Experience participating in or preparing for security audits like ISO 27001 is highly desirable.
• Basic hands-on knowledge of cloud platforms like AWS or GCP.
• Strong communication skills with English at a B2 level and fluent Ukrainian.
• Strong problem-solving skills and a resilient nature—you stay calm and proactive in unexpected situations.
• A growth mindset—you’re open to feedback and constantly looking for ways to improve yourself and your team.