Payment Operations Manager

BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Responsibilities:

• Performing analysis, measuring, and tracking payments performance;
• Relationship management with core current payment providers;
• Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
• Participation in reconciliations of operations with external payment service providers and payment reporting;
• Participation in networking, passing compliance, and onboarding with any new payment service providers;
• Assisting in market analysis of local payment solutions that ensure success at scale;
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Required Experience:

• Advanced knowledge of global payment systems and region-specific rules and regulations;
• Understanding of payments trends in LATAM;
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
• Strong analytical acumen and ability to interpret and work with financial data;
• Able to distill a data-driven course of action from complex and varied information sources;
• Experience owning and solving complex iGaming payments problems;
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
• Knowledge of credit card chargeback case handling and risk mitigation;
• Strong knowledge of SQL, Exel, tableau is a big advantage;

Preferred Experience:

• Experience and knowledge of cryptocurrencies and tokens is a plus;
• Experience with GR8tech iGaming platform.
• Experience in the gambling industry.
• Experience within the LATAM market.

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.