Technical Writer (AI-Augmented Knowledge Base Specialist) Offline

About the Role:
 We’re looking for a proactive and tech-savvy Technical Writer to join our team and take ownership of our internal and external Knowledge Base. This is not your typical “just write docs” role — we expect you to heavily leverage AI tools (ChatGPT, Claude, GitHub Copilot, custom models, etc.) to boost productivity and deliver faster, smarter documentation. You’ll work closely with Product, Engineering, Support, and other stakeholders to ensure our knowledge is clear, current, and easily accessible.
What You’ll Do:
 

• Create, update, and maintain content for our internal and customer-facing Knowledge Base (Confluence)
• Rapidly produce clear, well-structured, and accurate technical content with the help of AI
• Act as a knowledge curator — identify gaps, outdated materials, and opportunities for new documentation
• Collaborate with engineers, product managers, and support teams to gather source information
• Set up AI-powered workflows for content generation, review, and maintenance
• Continuously experiment with and integrate new AI tools to improve documentation processes

What We’re Looking For:
 

• 1+ years of experience in technical writing or QA or BA
• Strong understanding of AI tools and how to effectively use them to augment writing and research
• Excellent writing and editing skills — ability to simplify complex topics
• Familiarity with Jira/Confluence
• Comfortable working with technical teams and understanding engineering concepts
• Curious mindset, proactive attitude, and a love for making information accessible
• Nice to have: background in finance or experience writing about financial systems, products, or regulations

Why Join Us:
 

• You’ll have the freedom to experiment with the latest AI tools and shape how we manage knowledge
• Be part of a forward-thinking team that values efficiency and innovation
• Work with smart, friendly people in an open and collaborative environment
• Competitive salary, flexible working hours, remote-friendly