Support Manager Offline

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Support Manager to help us maintain a high level of service.

Work format: Remote

Responsibilities:

— Handle incoming user requests via LiveChat
— Assist with technical, general, and payment-related inquiries
— Provide guidance on platform functionality, bonus policies, and verification procedures
— Escalate complex cases to relevant teams
— Contribute to the improvement of internal support processes

Requirements:
— English proficiency at B2 level or higher
— Stress resistance and strong attention to detail
— Technical literacy, understanding of blockchain fundamentals
— Experience in iGaming is preferred but not mandatory
— Experience with LiveChat or similar systems is a plus

What we offer:
— Remote work with a 2/2 shift schedule
— Day or night shifts 
— Salary in white USDT crypto
— Training and support from an experienced international team
— Opportunity for growth within the project