Onboarding Manager (French and Dutch speaking)

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. As the Implementation Associate/Specialist, you will follow the approved implementation processes to successfully deploy and install Property Management System to hotel properties across Europe. You will provide remote/onsite training, system configuration and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.

Responsibilities:

• Liaise with the hotel management team about remote/onsite activities, schedules, and trainings
• Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
• Provide communication with other Implementation team members, including shift and task scheduling
• Sign off on projects, providing wrap up and handover as per the project plan and task list
• Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types

• Attend all internal departmental and training calls, actively participating in information sharing through approved channels

   

Requirements:

• Superb communication skills (verbal and written)
• Independent work ethic and collaboration skills to work as part of a team
• Organization skills to ensure process improvement and implementation integrity

To fulfil this role successfully, you should demonstrate the following qualifications:

• Professional experience in Hospitality or related field Hotel experience using Property, Sales, or Revenue Systems daily is a PLUS

• French and Dutch speaker is a must!

   

What you will love about working here?

• We care about all our employees and want them to feel as comfortable as possible. That's why we offer them health insurance from the first days, regardless of the probationary period.
• The gift from the company - Christmas holidays from 25 December to 31 December.
• Сooperation with Superhumans center and Veteran HUB. Capgemini Engineering has supported the launch of psychological rehabilitation department of Superhumans. Our team also donated over UAH 500 000 prosthetics for three Ukrainian defenders. Currently, we support psychological counseling provided by the Veteran Hub, and we have implemented a internal policy making the company friendly to military and veterans with the assistance of the Hub.