High-Risk Billing Manager (Subscription e‑Commerce)

We are seeking a proactive Billing Manager to own and optimise our payment operations for high‑risk, high‑volume subscription projects across EU & non-EU markets. You will work inside Konnektive CRM and related other billing CRMs, keeping approval rates healthy, minimising soft+hard declines and chargebacks, and constantly tuning tokenization & cascading logic

Your mission

• Own the entire billing flow — from initial auth to rebill — inside Konnektive & similar CRMs
• Design, test and maintain tokenization & cascading trees across multiple MIDs
• Keep high approval rates, minimal soft/hard declines and low chargebacks
• Build alert rules (fraud spikes, BIN‑level drops, 3‑D Secure soft declines, issuer outages) and react in real‑time
• Liaise with acquirers, PSP contacts and developers to tune descriptors, routing logic, BIN tables, transaction flags (MCC, TRA, MIT)
• Document every change: test matrix, rollback plan, KPI impact

Must‑have experience

• 2+ years in a high‑risk environment (ecomm, sweeps, nutra, dating, gaming, etc.)
• Daily work with Konnektive CRM (setting up campaigns, rebill schedules, decline salvage)
• Proven tokenization & cascading strategies (Visa/MC, alternative rails, orchestration gateways)
• Deep knowledge of recurring, PSD2, 3D Secure, chargeback cycles (Visa VCR, MC Regulation II), 2D Secure, VAMP.
• Building alerting & monitoring in tools like Tableau/PowerBI
• Strong SQL & Excel/Sheets for rapid A/B and cohort analysis
• English — upper‑intermediate+; Russian/Ukrainian.

Nice to have

• Experience with other billing CRMs (Sticky.io, LimeLight, Sublytics)
• Hands‑on fraud‑tool tuning (Kount, SEON, Sift)
• Understanding of Apple/Google in‑app, ACH/SEPA‑DD rails

We offer

• Fully remote, flexible hours (core overlap 10:00‑15:00 EEST)
• Competitive USD salary + quarterly KPI bonus (tied to approval‑rate & CB KPIs)
• Zero bureaucracy, fast decision loops — talk to founders, deploy the same day
• Budget for conferences / courses, new gear on day 1