Customer Support- Lat Am Market

New online Betting/ Casino project is looking to create a  support team for a fast-growing online betting and casino project targeting users in Latin America. We're looking for a Customer Support Operator to join us remotely, with real opportunities to grow into a Team Lead role.

๐Ÿ”น Responsibilities:

  • Provide customer support via online chat and email
  • Assist users with registration, login, bonuses, promotions, deposits, and withdrawals
  • Resolve user inquiries in line with internal quality standards
  • Escalate technical issues and edge cases to the relevant teams

๐Ÿ”น Requirements:

  • 6+ months of experience in customer support within betting or casino industry
  • English level: Intermediate or higher
  • Solid understanding (or strong interest) in the iGaming industry: betting mechanics, bonuses, promos, deposits/withdrawals
  • Strong communication skills and a customer-first mindset
  • Ability to ask the right questions and quickly understand the user's issue
  • High attention to detail and ability to multitask
  • Confidence working with interfaces, knowledge bases, and platform rules
  • Responsibility, independence, and readiness for shift work (including nights and weekends)

๐Ÿ”น Nice to Have:

  • Knowledge of Spanish and/or Brazilian Portuguese

๐Ÿ”น What We Offer:

  • Shift schedule: 2/2, 12-hour shifts (day & night)
  • Remote work format
  • Salary paid in cryptocurrency
  • Fast-track career growth to Team Lead
  • A supportive team and clear internal processes

๐Ÿ”น Training & Onboarding:

We provide paid training for new team members (1โ€“2 weeks). Youโ€™ll go through onboarding materials, get to know the platform, and ask any questions you have. Once you're on shift, the team will continue to support and guide you.

Published 11 June
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