Customer Support- Lat Am Market
New online Betting/ Casino project is looking to create a support team for a fast-growing online betting and casino project targeting users in Latin America. We're looking for a Customer Support Operator to join us remotely, with real opportunities to grow into a Team Lead role.
๐น Responsibilities:
- Provide customer support via online chat and email
- Assist users with registration, login, bonuses, promotions, deposits, and withdrawals
- Resolve user inquiries in line with internal quality standards
- Escalate technical issues and edge cases to the relevant teams
๐น Requirements:
- 6+ months of experience in customer support within betting or casino industry
- English level: Intermediate or higher
- Solid understanding (or strong interest) in the iGaming industry: betting mechanics, bonuses, promos, deposits/withdrawals
- Strong communication skills and a customer-first mindset
- Ability to ask the right questions and quickly understand the user's issue
- High attention to detail and ability to multitask
- Confidence working with interfaces, knowledge bases, and platform rules
- Responsibility, independence, and readiness for shift work (including nights and weekends)
๐น Nice to Have:
- Knowledge of Spanish and/or Brazilian Portuguese
๐น What We Offer:
- Shift schedule: 2/2, 12-hour shifts (day & night)
- Remote work format
- Salary paid in cryptocurrency
- Fast-track career growth to Team Lead
- A supportive team and clear internal processes
๐น Training & Onboarding:
We provide paid training for new team members (1โ2 weeks). Youโll go through onboarding materials, get to know the platform, and ask any questions you have. Once you're on shift, the team will continue to support and guide you.
Published 11 June
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32 applications
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Last responded 3 weeks ago
๐
$1000-1700
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