Customer Success Manager

About Sales’Up

We partner closely with our clients to customize and deploy [mention product type, e.g., enterprise software] to meet their unique business needs, ensuring they achieve exceptional value and maximize their investment. As we scale, building strong, lasting customer relationships and ensuring the success of our implementation projects are paramount to our growth.

Location: Remote, Preferred location - Ukraine, Kyiv

About the Role:

We are seeking a highly proactive and empathetic Customer Success Manager to join our growing team as our first dedicated Customer Success hire. This is a unique opportunity to lay the foundation for our Customer Success function, working directly with our early customers to ensure their success and satisfaction with their implemented solutions.

Key Responsibilities:

• Cultivate deep, trusted partnerships with our customers, ensuring their long-term success and satisfaction with their implemented solutions.
• Proactively engage with customers through regular meetings to understand their evolving business objectives, challenges, and how their implemented system can continue to drive value.
• Monitor customer usage and proactively provide guidance, conduct trainings, and deliver presentations to drive deeper product adoption and utilization.
• Identify opportunities for customers to expand their use of the system, explore new features, or optimize existing processes to further enhance their business. 
• Actively drive customer retention and renewals
• Proactively identify and address customer concerns and objections, working cross-functionally to ensure timely and effective resolutions.
• Translate complex business needs into clear requirements for internal teams, ensuring customer success is aligned with technical capabilities.

Candidate Expectations:

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role, managing corp and enterprise customers
• Demonstrated experience in implementing, customizing, or supporting corporate software (e.g., CRM, ERP).
• Advanced English language proficiency (written and verbal).
• Exceptional communication, interpersonal, and presentation skills, with the ability to articulate complex concepts clearly.
• Proven ability to build and maintain strong, empathetic relationships with diverse customer segments (e.g., Corporate or Enterprise).
• Strong problem-solving abilities and experience in effectively addressing customer objections and challenges.
• Experience in conducting effective training sessions and delivering compelling presentations to various audiences.
• A keen understanding of business needs with the ability to translate them into actionable requirements.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Desire and ability to visit customers onsite
• A passion for technology and helping customers achieve their strategic business goals.

Would be a plus:

• Experience with Creatio CRM