Customer Services Respesentative Offline

🌍 Why this role matters

At Gypsy, success is never accidental — it’s built by the right people, bold decisions, and outstanding service. As our Customer Services Representative, you’ll be the key to building trust and loyalty among our players.

This role is about much more than just calls. It's about providing real support to players with deposit issues, reactivating inactive users, and delivering top-notch consultations over the phone. You’ll also be responsible for efficient SMS communication, helping players stay engaged and informed.

📋 Your daily adventures

• Making outgoing calls based on assigned tasks and scripts;
• Reaching out to users from the reactivation segment and helping them get back on track.
• Assisting users with their requests and guiding them through simple fixes;
• Providing first-line support and solving minor user requests directly;
• Recording call outcomes and updating daily reports in the approved format;
• Participating in daily meetings and reviewing performance indicators with the team.

🧭 What makes you a great match

• Excellent spoken English;
• Friendly, extroverted personality – if you're energized by talking to people, you'll love this job;
• Great communication and active listening skills;
• Previous customer service/call center experience is a plus (but not required!);
• Positive attitude and willingness to learn;
• Comfortable using scripts, reporting tools, and CRM systems.

🎁 What we offer
At Gypsy, we believe work should fuel your growth, not drain it. Here’s what you can expect when you join the journey:

🏖️ Time to recharge – 20 working days of paid vacation annually, plus 2 additional business days off each quarter.
🌐 Remote-first & flexible – Work from anywhere, with the freedom to shape your day.
💻 Modern equipment – We’ll set you up with everything you need to do your best work.
📚 Growth support – English language training, a personal learning budget, career path clarity, and access to top industry events.
🧘 Well-being matters – Mental health support, fitness perks, and a culture that respects your time and boundaries.
🧩 Empowered culture – Transparent communication, diverse perspectives, and impact-driven collaboration.