VIP Support Specialist (iGaming)
๐ About us:
We are an iGaming startup that works in the field of iGaming, providing a high quality user experience for players from all over the world. We are currently looking for a VIP Support Specialist who will provide top-notch support to our most valuable customers.
๐ Your tasks:
- Proactive communication with VIP customers via messengers and email
- Resolving customer queries and assisting with any product issues
- Prompt response to complaints - quickly, politely, efficiently
- Informing about promotions, bonuses, new features, and special offers
- Development of an individual approach to each VIP client
- Cooperation with other teams (payments, technical support, marketing) for the best customer experience
- Maintaining customer loyalty and retention through personalized communication
๐ค Who we are looking for:
- You have 1+ year of experience in VIP support / customer service / account management
- Understand the psychology of customers, know how to feel their needs and build trust
- You have experience in sales - you can offer the right product at the right time
- You work in a structured manner, respecting deadlines and customer requests
- You speak English at Upper-Intermediate+ level
๐ก We offer:
- The opportunity to work with the most valuable clients of the company
- Schedule 5/2, 9-18
- Competitive salary + bonuses for results
- A team where initiative, professionalism and support are valued
- Developed corporate culture (football, basketball, yoga, tea ceremonies)