Customer Engagement and Community Growth Specialist

We are looking for a Customer Engagement & Community Growth Specialist to join our growing Customer Success team at Kendis.

In this role, you will help build and maintain strong relationships with our customers through creative, non-technical engagement. You will run outreach campaigns, coordinate webinars, collect customer stories, and help us engage with Agile and SaaS communities online. This role focuses on human interaction, customer experience, and communication.

Key Responsibilities:

Customer Communication & Outreach

• Plan and execute regular customer touchpoints (emails, interviews, updates).
• Write engaging content for customer newsletters, product updates, tips, and customer highlights.
• Organize customer interviews and turn conversations into content (case studies, blogs, or testimonials).

Community Engagement

• Build and maintain Kendis’ presence in Agile, Jira, ADO, SAFe, and related online communities.
• Relaunch and manage Kendis’ Facebook group/page and engage with relevant groups.
• Share value-driven content, participate in discussions, and represent Kendis in relevant community spaces.

Webinars & Events

• Plan and coordinate customer webinars, including customer spotlight interviews.
• Manage webinar logistics, invitations, follow-ups, and content preparation after the event.
• Work with internal teams to prepare webinar topics, demos, and discussions.

Campaign & Program Management

• Run targeted outreach campaigns for different customer segments (e.g. newly onboarded users, PI Planning seasons, active users).
• Organize simple feedback loops like mini-surveys or quick polls to gather customer input for new initiatives.
• Coordinate closely with Customer Success, Product, Marketing, and Sales to align communication timing and messaging.

Content Production

• Write short-form content: customer stories, emails, social media posts, webinar invitations, and customer updates.
• Work with the content team to repurpose and distribute content across channels.

Collaboration

• With Customer Success: Identify active customers, schedule outreach around onboarding, planning, and feedback cycles.
• With Sales/Product: Highlight customer input and key product areas that support sales and product improvements.
• With Marketing/LinkedIn Lead: Align messaging and maintain consistency across platforms.

Metrics to Track

• Customer engagement rates on email, campaigns, and webinars.
• Webinar attendance and participant feedback.
• Published customer stories and interviews.
• Growth of community engagement (Facebook group, Agile forums, etc.)
• Number of customer conversations and interactions each month.

Profile We’re Looking For

• Strong communicator — you enjoy talking to people, learning about their experience, and building relationships.
• Proactive — able to manage your own outreach calendar, propose new ideas, and take initiative.
• Comfortable working closely with product teams and understanding product capabilities and customer use cases.
• Excellent written English for business communication.
• Experience with SaaS, customer engagement, or community management is a strong advantage.