Senior Integration and Field Engineer IRC264236

Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to communications providers around the world. GL team participates in the development, QA and support of several generations of such solutions.

The CableOS project is about developing the new software-based network equipment that provides access to Internet/IPTV/VoIP services with using powerful servers.

It is an innovative solution for Internet Service Providers that will allow to get rid of the existing HW equipment and migrate to the cloud, saving customers the enormous expenses for the support of the huge number of hardware network equipment. Currently, there are no competitors to this project in the world, and Customer offers the opportunity to be at the beginning of the rapid development of the product and the opportunity to take their place in a fast-paced engineering team.

We Offer

• Opportunity to work in a team of domain professionals promoting high working standards.
• Experience in support of world-leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
• Comprehensive training in Digital Video, DOCSIS, and Networking.
• Hands-on experience in developing, maintaining and supporting modern embedded systems (Linux-based).
• Work with cutting-edge networking solutions employing the latest NFV and SDN technologies.
• Work in multicultural development and support teams spread across continents.

• Visiting customers in Europe for troubleshooting complex technical support cases and performing system integration activities.

   

Requirements

• Education: Bachelor’s in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Understanding of networking systems, hardware and software design and troubleshooting;
• Strong theoretical knowledge in the following areas: IP network switching and routing protocols, TCP/IP stack;
• Ability to understand technical documentation, including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.;
• Language – English at an advanced level / Another European language is a plus;
• Experience in the configuration and administration of Linux-based servers;
• Ability to understand, communicate and clearly document customer issues;
• Preferred understanding/knowledge of DOCSIS,  DVB/ATSC, CMTS and BNG configuration and troubleshooting;

• Knowledge of PON is a must (configuration and troubleshooting).

   

  Travel requirements: 

  This position requires significant travel within NAC and EMEA regions, mainly but not limited to. The candidate needs to be ready to work in NAC time zones (PDT, MDT, EDT) as a focus on NAC Customers/Accounts.

   

Job responsibilities

• Responsible for supporting activities for CableOS client lab integration, testing, qualifications, and field trials;
• Responsible for clear communication with the marketing, engineering, and sales teams about client expectations;
• Responsible for clear communication with the client regarding the status and project plan for CableOS;
• Create and maintain project plan documentation;
• Responsible for testing new software and hardware; report and track defects to engineering;
• Design, execute, and lead client field trials;
• Train clients on the operation and troubleshooting of the CableOS system;
• Train the field service team on the operations and troubleshooting of CableOS system and any new features that are supported;
• Assist with deployments and technical support as needed.