Intern Application Support Engineer (offline)

Schedule: 3 days from 9am till 9pm, 3 days-off, 3 nights from 9pm till 9am,3 days-off.

Required knowledge of:

• TCP/IP stack, OSI network model2.
• IP Addressing - classes, masks, networks/subnetworks
• Protocols: DNS, DHCP, HTTP, HTTPS
• Security: ACL, VPN, Certificates
• Operation Systems: Windows (90%), installation, configuration, backup
• Monitoring: Basic knowledge
• Active Directory: basic knowledge
• Public cloud: basic knowledge
• Intermediate and higher spoken English.

Responsibilities:

• Working with tickets
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
• Research and identify solutions to software and hardware issues
• Refer to internal database or external resources to provide accurate tech solutions
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Prioritize and manage several open issues at one time
• Filing accurate and timely reports regarding problems
• Prepare network & server reports
• Documenting troubleshooting and problem resolution steps.

We offer:
• Professional training and development
• Free English classes
• 23 working days of 100% paid vacation and sick days
• Sports reimbursement program
• Medical insurance health plan
• Massage sessions
• Leisure activities in the office: billiards, gym, X-box, table tennis, table soccer etc.
• Bike parking zone
• Lounge parties every month
• Modern and comfortable office facilities near the city-center.

About TEAM International

TEAM International was founded in 2004 in Lake Mary, FL, USA.

Today, the company is a trusted technology partner and IT services provider to hundreds of industry leaders and innovators globally. It has a total of 1000+ talented employees and delivery hubs in:

— Colombia, Medellin [since 2014]

— Ukraine, Lviv [since 2014]

— Poland, Lublin [since 2016]

— Portugal, Lisbon [since 2022]

Telenor, Atlas Copco, Swiss Re, Coyote Logistics, SwiftPage, COX, Experian, Goodyear, and many other leading organizations trust TEAM to augment their in-house IT departments with the brightest tech talent, build powerful software products, and make their businesses thrive.

✅ TEAM's holistic range of IT offerings includes:

— Software development outsourcing

— Intelligent business automation services

— Software QA & testing

— Microsoft services

— Professional IT consulting services

— Data analytics services

— Managed IT services

Company website:
http://www.teaminternational.com/

DOU company page:
https://jobs.dou.ua/companies/team-international/