The IT Support Engineer serves a critical role in keeping the Grammarly team up and running at its highest capacity. Come join to help us create a great IT team that operates in a dynamic and modern environment.
Our IT Support Team provides timely, empathetic help that keeps the employee’s needs at the forefront of every interaction. This engineering role will support Tier 1 and Tier 2 internal IT Support tickets (which will represent about 20% of their time) and will be able to handle various types of autonomous projects and tasks, such as automation, integration, and collaboration with other teams.
At Grammarly, our impact comes from a strong culture with highly engaged, highly motivated team members. We hire exceptional people and reward them with trust, autonomy, mentorship, and the freedom to grow into their roles. We’re a passionate, growing team on a mission to improve lives by improving communication. If you’re up for the challenge, we would love to meet you!
What you will accomplish:
Be a source of technical support and troubleshooting for any IT-related issues.
Create and maintain documentation for our knowledge base.
Implement new systems, solutions, and tools based on evolving company needs.
Contribute to improvements to the team’s productivity and efficiency.
This is the right opportunity for you if:
You embody our E.A.G.E.R values (Ethical, Adaptable, Gritty, Empathetic, and Remarkable).
You have direct or related experience in IT support.
You demonstrate an understanding of what good customer support entails.
You have at least an intermediate level of English.
You have strong troubleshooting skills with an eye for minute details.
You have a knowledge of terminal/command prompt, operation systems, and networks.
You value and can offer excellent customer service.
You have outstanding verbal and written communication skills and can interact with end-users of various technical levels.
You know how to stay organized and manage your time.
You have experience in delivering IT projects.
It almost goes without saying that we’ll offer you:
Big goals, challenging work, fast learning cycles, practical training, and meaningful feedback.
Project exposure and ownership that impact our world, users, product, colleagues, and business.
Health care, communication coaching, and great coworkers!
Our commitment to diversity
The diverse experiences, ideas, and identities of Grammarly’s team members help us make better decisions and drive great results for our users. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives. As an equal opportunity employer, we evaluate candidates based solely on talents, skills, and knowledge. Grammarly participates in E-Verify.
Grammarly’s AI-powered products help people communicate more effectively. Grammarly is available in a variety of writing interfaces, including browser and desktop integrations to help users in both their personal and professional lives, whether they are communicating through email or social media, applying for jobs, or even filling out online dating profiles. It also increases productivity and efficiency for professionals in a wide range of fields, including marketing, sales, engineering, customer support, and education. Grammarly is headquartered in San Francisco with offices in New York and Kyiv.
Mission: Effective communication is hard. It requires talent, skill, and a lot of effort. Enter Grammarly, the first widely-adopted AI communication assistant helping people with the substance and impact of their writing. Grammarly helps millions of people make their written communication clear, mistake-free, and effective. With a $110 million growth equity investment, Grammarly is changing the way the world communicates—enabling people to write exactly what they mean, and be fully understood.
Grammarly Hires EAGER Team Members.
Be honorable; earn trust by doing the right thing every time, even when no one is watching.
Embrace change; evolve and succeed with a positive, problem-solving attitude.
Focus and persevere; achieve long-term goals by doing whatever it takes to get the job done, whenever necessary.
Treat others as they want to be treated; collaborate by actively listening to put yourself in their shoes, and then respond accordingly.
Always be learning and humble; continually improve by seeking out mentors and learning opportunities.
Job posted on
19 August 2019.