Operation manager (in performance marketing agency)

We’re looking for an experienced Operations Manager to help us strengthen our service delivery and scale operational efficiency as we grow. This is a high-impact role for someone who thrives in fast-paced environments and wants to take ownership of building internal systems that drive performance and predictability.

At AdTribe, we don’t believe in managing chaos — we build structures that scale. You’ll work closely with our leadership and delivery teams to reshape how we operate, ensuring clients consistently receive exceptional results and service.

What You’ll Be Responsible For

•  Designing and optimizing internal processes that reduce overhead and increase service quality
•  Scaling our delivery function (including project and resource management) to support more clients without sacrificing quality
• Auditing and refining team structure, capacity planning, and management workflows
•  Implementing quality control systems to standardize and elevate the client experience
•  Enabling stronger collaboration across departments and empowering middle management with the right tools and frameworks

We’re Looking for Someone With

• Proven experience in client-facing roles at performance or digital agencies (e.g., Project Manager, Ops Manager, Delivery Manager, Account Manager)
• A successful track record of building or improving processes that directly enhanced service quality or efficiency
• Excellent English (C1+) — our clients are based in the US, Canada, and Australia
• Strong working knowledge of Asana (or similar project management tools)
• Availability for 3–4 hours daily overlap with US EST timezone

Bonus Points For

• Experience working in white-label (B2B2C) environments
• Basic understanding of Google Ads / Meta Ads
• Familiarity with key e-commerce and marketing metrics like MER, AOV, LTV, CTR, CPA, and ROAS

What We Offer

• High‑impact role — you’ll build the Account function from the ground up.
• Senior‑level team — initiative‑driven media buyers, with experience in Google, Meta, Tik-Tok ads/Tik-Tok shop
• Transparent compensation — competitive base + bonuses
• Flexible / Remote‑first — work from anywhere with flexible hours
• Continuous learning — education budget, conferences, and internal knowledge‑sharing
• Compensation for hobbies, sports, counseling with a psychologist, coworking - we support your balance