Customer Support and Client Happiness Manager, Photo Studio NYC (C1+ English) to $1500

Salary: $1 500 / month (start) + performance raises

Location & Hours: Full-remote, align with 08:00–20:00 EST (monitored shifts; two short weekend check-ins)

About us

We are a top-ranked New York corporate portrait studio with 500 + 5-star reviews and Fortune 500 clientele (finance, law, tech). We create images that power executive brands worldwide.

What you’ll do

• Be the voice of the studio—answer calls, WhatsApps, and emails with empathy and flawless C1+ English.
• Convert inquiries into bookings: explain packages, set expectations, take payments.
• Own the calendar: coordinate photographers, MUAHs, and retouchers in Trello / Google Workspace.
• Triage retouching tweaks (crop, AI-extend, compress, deliver) in Photoshop/Canva/Figma.
• Keep Zendesk macros and FAQs fresh; flag patterns to the team.

Must-haves

• 1 + yr in live chat / phone support (B2B or creative services preferred).
• Confident spoken & written English; comfort on daily Zoom calls with NYC executives.
• Working knowledge of Photoshop layers, Generative Fill, Canva Smart-Resize, and prompting ChatGPT/Midjourney.
• Calm under deadline; customer-first mindset.

Nice-to-haves

• Basic retouching/colour-grading portfolio.
• Familiarity with Calendly, Stripe, and US public holidays.

Why you’ll love it

• Direct impact—every positive review has your name on it and a $20 commission.
• Rapid pay reviews tied to CSAT and upsell metrics.
• 100 % remote kit stipend; $300 quarterly learning budget.

Apply with a short VIDEO intro + CV (PDF). First interviews happen within 24 h.