L2 support engineer

The full production cycle IT company Pine Software specializes in the development of software products/services in the field of information technologies. The company's team is working on creating a trading platform with innovative solutions that solve specific problems and satisfy certain customer needs. The company is also engaged in research and development of new technological solutions. Our head office is located in sunny, sometimes scorch Larnaca, Cyprus, and we have an office located in Kyiv as well.

We are seeking a Level 2 Support Engineer to work on a unique product and collaborate exclusively with internal clients on a shift basis. If you possess strong Linux expertise, experience in troubleshooting and analysing system logs, a passion for learning new skills, and are ready to delve into the trading domain, we would be thrilled to welcome you to our team!

Type of work: remote

• Operational resolution of issues from the first-level support;
• Incident management;
• Developing proposals for system improvement;
• Maintenance and support of the trading platform and IT infrastructure;
• System performance monitoring;
• Creating and maintaining operational workflows for all system services;
• Creating documentation describing the operation of all system services;
• Keeping documentation up to date;
• Writing instructions;
• Sorting, filtering, and analysing system logs;
• System recovery after failures;
• Deploying and updating microservices.
   

Job requirements

• 1+ year in a similar position as a L2 Support Engineer, System Administrator, IT Infrastructure Engineer etc.;
• Experience with Linux at the administrator level;
• Network troubleshooting;
• Sorting, filtering, and analyzing system logs;
• Knowledge of monitoring systems Prometheus/Zabbix;
• Experience with Jira/Confluence/Slack;
• Knowledge of Grafana/Kibana;
• Basic knowledge of TCP/IP.

Would be a plus:

• Preferred experience with microservice architecture;
• Experience with the FIX protocol;
• Experience with HashiStack (Nomad, Vault, Consul);
• Experience with Kubernetes;
• Experience with any of the following trading platforms - MetaTrader, NetTrader.

Work schedule details (Kyiv time):

• 1 shift - 07:00 - 16:00
• 2 shift - 09:00 - 18:00
• 3 shift - 12:00 - 21:00

• 4 shift - 15:30 - 23: 30

   

In the near future, OnCall is under development, with potential shift changes and 24/5 operations. This week, the 4th shift handles night calls.

Company offers:

• Care from Day One –medical insurance immediately upon starting work, including dental care and massage and professional psychological support because your well-being matters
• Work-Life Balance – 25 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy– partial reimbursement for any sports activities that empowers you.
• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Island Relaxation 14 days a year – enjoy a getaway at the corporate villa in Cyprus.
• Office of the Future –work at Unit City, where everything is designed for productivity, even during power outages or Modern Office in Larnaca – a stylish space for inspiration:open areas, cozy lounges, and functional meeting rooms – all for your comfort.

Join the Pine Software team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note, that only shortlisted candidates will be contacted. Thank you for considering Pine as your next career move!