Junior Customer Support Agent Offline

We are looking for a dedicated Junior Customer Support Agent to join our team. In this role, you will professionally address client inquiries and provide exceptional support, with a focus on enhancing service for English-speaking clients and ensuring timely and effective assistance.

 

Responsibilities

 

  • Respond promptly to client inquiries and understand their needs
  • Analyze customer data to provide recommendations and resolve issues
  • Address product or service concerns, determine causes, and offer solutions 
  • Foster long-term relationships and encourage repeat business through excellent service 
  • Build rapport with clients and manage conflict effectively 
  • Contribute to team goals and achieve results 
  • Ensure high-quality standards in processing customer adjustments

 

Requirements

 

  • B2 level proficiency in spoken and written 
  • English Confident PC skills 
  • Ability to identify problems and present solutions clearly, both verbally and in writing
  • Attention to detail and punctuality
  • Stable internet connection

 

We offer

 

  • 10 paid sick leave days per year
  • 160 paid vacation hours per year 
  • Medical insurance 
  • Opportunity to work remotely 
  • Professional education budget 
  • Language learning budget 
  • Wellness budget (gym membership, sports gear, and related expenses)

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