Operations manager

What are we doing?
Develux is an IT consulting and software development company with products for the US market and outsourcing services worldwide. The company has been on the market since 2014 and has achieved perfect results in our four business units. We have 300+ goal-oriented, passionate specialists who are open to new challenges.

How old is the project? What stage is it at?
We are in the ed-tech space helping hundreds of thousands of students deal with academic hurdles and questions. We have been around since 2014, growing every year. Furthermore, we are currently working on expanding the functionality of our product, all while focusing on improving customer experience and increasing our financial metrics.
Our company is a B2B2C educational platform that provides academic paper writing services. Our clients can choose the type of work, set requirements and deadlines, and choose the author. In addition, online chat allows customers and authors to communicate with each other to clarify details.
We also provide services for checking papers for plagiarism, editing and correcting text, training and advice on improving research paper writing skills. Our team of writers consists of the best experts, who are rigorously monitored and who constantly improve their skills.
Our platform also provides the opportunity to receive feedback from authors and ask for technical support and help in choosing the best work.
We constantly improve our platform and services to provide our customers with the highest convenience and quality.
Our support team is always available to help customers with any questions about our platform. We strive to ensure that our clients have only a positive experience with us and recommend us to their friends and colleagues.

Responsobilities:
Key responsibilities during the probationary period (3 months):
 

• Planning, organizing, and moderating meetings: Cross-functional team meetings, C-level meetings, product sprints, OKR alignment sessions, etc.
• Progress communication: Continuous communication regarding task progress, goal achievement (OKRs and KPIs), and resolving issues with various departments within the business unit.
• Working with current processes in the departments and teams of the business unit:
  • Improvement/automation of existing processes;
  • Conducting process efficiency audits.
• Reporting: Identifying needs, developing technical specifications for analysts, data validation, and format approval with stakeholders for departments and teams within the business unit.
• Document management: Reviewing and editing internal and external documentation related to the business unit's operations:
  • Internal policies, processes, and projects of departments/teams;
  • Documents and audit results from Compliance, Finance, and Admin Operation teams;
  • Financial documents and reports;
  • Company org-structure and role descriptions.

Responsibilities that will be added after the probationary period:
 

• Assisting in the formation and adaptation of the business unit's strategy;
• Leading the support team in terms of operational activities and Quality Control;
• Full project implementation “turnkey” within the business unit;
• Working with processes and technologies in the departments and teams of the business unit:
  • Creating new processes;
  • Adapting and coordinating the implementation of new processes;
  • Developing and optimizing internal standards.

Work experience + Required hard skills:
 

• 5+ years of experience;
• Experience with Task Managers: Clickup, Jira;
• Experience with analytical tools: PowerBI, Google Analytics, Data Studio;
• Proficient in: Excel, SQL, G-Suite;
• Methodologies and approaches: Agile (Scrum, Kanban), Lean Six Sigma, Change Management, Risk Management, SDLC;
• Tools and standards: BPMN 2.0, UML;
• Experience with visualization tools: Miro, FigJam, Canva;
• Compliance: GDPR, ISO 9001, ISO 27001, SOC2 - will be a plus.

What competencies should a potential candidate possess for this position:
 

• Ability to communicate information accurately and quickly, and to find an approach to any type of person.
• Ability to see the problem holistically (bird's-eye view) and independently formulate solutions.
• Ability to resolve conflicts and find compromises.
• Ability to anticipate problems and opportunities.
• Attention to detail, with the ability to thoroughly analyze information and processes.
• Ability to express and defend one's point of view in any circumstances.

Questions and Answers:
- Does the job come with a probation period, and if so, how long does it last?
Yes, there is a three-month probation period.

- What is the expected work schedule?
Full-time, flexible, please start no later than 11:00 (on average 8 hours daily). The office in Kyiv is open from 9:00 to 20:00. You can work remotely and also you can choose hybrid mode where you can combine working on-site and remotely.

- How many vacation and sick days are provided?
Annual paid vacation – 21 working days;
Paid confirmed sick leave;
6 unconfirmed sick days/days off a year.

What social package and benefits are offered? 
-English courses (up to 80 USD/month after successfully completing the probation period).
-Compensation for the cost of a subscription sports center (up to 80 USD/month after successfully completing the probation period).
-Medical insurance (50% after successful completion of the probation period) or $200 a year for health care.
-Corporate events.

Hiring process: 
- Screening call with our recruiter;
- Interview with the Hiring Manager;
- Test task;
- Interview with the Chief Product & Technology Officer;
- Reference check;
- Proposal for cooperation with Develux.

Please note that feedback with the results of the CV review will be provided only in the event of a decision to further consider your candidacy.
Otherwise, your data will be retained in the company's CV database, and we will gladly contact you if a suitable vacancy becomes available. The consideration period is 10 working days.