Customer Support Engineer (offline)

As a Customer Support Engineer, you will be the first-line support force to
the wide community of customers from all over the world (western countries
mostly).

We are looking for talents who are willing to continuously improve their
professional skills.
You will undertake the review, analysis, and execution of related service
requests of various complexity to ensure and maintain customers’ best user
experience. You should be able to build an effective communication with
users and customers to ensure progress in investigating and resolving their
technical requests.

dotConnect is an enhanced data connectivity solution built over ADO.NET
architecture and a development framework with a number of innovative
technologies. dotConnect includes high performance data providers for the
major databases and popular cloud applications and offers a complete
solution for developing data-related applications and web sites. dotConnect
can be used in all areas of modern application development: web applications
and services, windows forms applications, mobile and enterprise development.

Requirements:
- Experience with .NET Framework
- At least basic experience with databases (e.g. MySQL, SQL Server,
PostgreSQL, etc.)
- Strong English skills (Intermediate or higher)
- Extremely proactive, organized, responsible
- Ability to work according to a flexible schedule
- Advanced communication skills
- Positive and enthusiastic
- Excellent problem-solving skills and business communication techniques
- Business acumen

Would be a plus:
- QA and/or programming experience
- Professional experience in a relevant position (IT)

Responsibilities:
- Working closely with Engineering and QA when escalating issues
- Gather, process and response customers’ tickets on a daily basis and in
accordance with the defined business process
- Suggest improvements upon customer’s request