Customer Support Specialist (offline)

Responsibilities:
-Shift work (morning-day, day-evening, evening-night)
-Respond to customers’ request (in a quick and efficient manner)
-Understand and analyze customers’ problem, find appropriate and acceptable solutions
-Help to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team
-Check the status of the problem until it is solved
-Help develop and implement web-based support initiatives including knowledge bases, technical and modelling techniques and documentation
-Update the documentation
-Email, voice and conference communication with customers
Requirements:
-Fluent in English
-Strong problem-solving skills
-Experience in Application Support
-Familiarity with XML, JSON, CSV standards; REST API
-Experience with Microsoft SQL DB
-Experience with Jira, Confluence, Zendesk/Freshdesk or other systems will be a plus
Personal skills:
-Critical thinking
-Motivated
-Good interpersonal skills
-Detail oriented, reliable, stress-resistant
-Responsible, initiative, multitasking, self-organized, eager to learn
-Able to plan your own time
What's in it for you:
-Variety of knowledge sharing and training opportunities
-Unique working environment where you communicate and work directly with the client
-Competitive salary
-Career and professional growth
-Possibility to work in a big and successful company
-Long-term employment with 20 working-days paid vacation and other social benefits
-Working in a centrally located office with warm atmosphere which creates really good working conditions

About ciklum.com

Ciklum is a top-five global Software Engineering and Solutions Company. Our 3000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.
As Ciklum`s employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams.
Besides, Ciklum is the place to make your ideas tangible. The Vital Signs Monitor for the Children's Cardiac Center as well as Smart Defibrillator, the winner of the IoT World Hackaton in the USA, are among the cool things Ciklumers have developed.
Ciklum is a technology partner for Google, Intel, Micron and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Company website:
https://www.ciklum.com/