Head of VIP Support Offline

We're looking for an exceptional leader to join our team as Head of VIP Support, driving premium experiences for our most valuable players across our casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT

  • Define and execute the global VIP strategy across casino and sportsbook verticals.
  • Manage and grow relationships with high-value players, ensuring exceptional service and satisfaction.
  • Set up, Lead, mentor, and develop the VIP account management team.
  • Identify, segment, and analyze VIP player behavior to optimize retention and lifetime value.
  • Collaborate with CRM, marketing, product, and customer support teams for tailored offers and experiences.
  • Monitor KPIs and provide regular reporting to senior leadership.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

  • Proven experience in a similar role within the online casino and/or betting industry
  • Deep understanding of VIP player expectations and behavior
  • Strong leadership and people management skills
  • Excellent communication and negotiation abilities
  • Data-driven mindset with experience using CRM and analytics tools
  • Fluent in English; additional languages are a plus

HOW WE WILL KEEP YOU SMILING

  • We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
  • We offer unlimited vacation days, and we provide sick leave of paid.
  • We are ready to offer relocation support for candidates.
  • A competitive compensation that values the skills and experience you bring.
  • Employee referral bonus and gifts for your special days.
  • Financial support in 50% for learning expenses to help you in your professional growth!
  • With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

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